TERMS & CONDITIONS
Once a payment is submitted modifications or cancellations cannot be made.
Submitting Your Photos
After placing your order you will receive a 'please send us your photos' email, with guidelines on how to take the best quality photographs to submit for your personalised portrait.
Your portrait will be created within 4 - 6 weeks from the date your photographs are received via email. Depending on the amount of commissions I’m working on it may take up to 12 weeks. If you require the portrait to be completed by a specific date (e.g. a birthday) please make sure to let me know well in advance, arrangements will be made were possible. A photo of the final art work will be sent to you via email.
Your order will rolled up and sent to you in a tube, please do not be tempted to unpack yourself as the pastel / charcoal is fragile and can smudge very easily. Each portrait is covered with a semi - transparent protective paper, please do not be tempted to remove. This protective layer should be kept in place and removed by a professional framing shop of your choice. We recommend portraits to be framed with a double mount, so that the artwork does not touch the glass and is preserved.
All packages are sent from the UK Royal Mail Store via registered and signed for post.
UK : Special Delivery
Europe and USA : Tracked & Signed
Rest of World : International Signed For
The artist retains all copyrights on the finished artwork and the right to use the image for advertising artistic services, through printed adverts, digital and social media, where appropriate. Should you wish to opt out please email: firstname.lastname@example.org